Privacy Policy

Last updated: 10 Nov 2024

Your privacy is important to us at Affinity Concrete Pumping. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms of this Privacy Policy.

1. Introduction

At Affinity Concrete Pumping, we are committed to safeguarding the privacy of our clients, visitors, and users of our website. This policy explains how we handle your personal information and your rights regarding that information.

2. Collection of Personal Information

2.1 Information We Collect

• Personal Details: Name, address, phone number, email address.
• Service Information: Details related to the services you request or inquiries you make.
• Financial Information: Payment details when you transact with us.
• Website Usage Information: Cookies, IP addresses, browser type, and browsing activity.

2.2 How We Collect Information

• Directly from You: When you fill out forms, contact us, or use our services.
• Automatically: Through cookies and similar technologies when you visit our website.
• Third Parties: From referrals, credit agencies, or publicly available sources.

3. Use of Personal Information

We may use your personal information for the following purposes:

• Service Delivery: To provide and manage our concrete pumping services.
• Communication: To respond to inquiries, bookings, and provide updates.
• Billing and Administration: For invoicing and account management.
• Marketing: To send promotional materials (you may opt-out at any time).
• Legal Compliance: To comply with legal obligations and resolve disputes.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party contractors who assist us in delivering our services.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed as completely secure.

6. Access to Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below.

7. Cookies and Web Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

9. International Data Transfers

Your personal information is stored and processed within Australia. If data is transferred overseas, we will ensure it is protected in accordance with this Privacy Policy and the APPs.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

• Phone: 0417359661
• Email: acpconcretepumping@outlook.com
• Address: 108 Lipscombe Road,Deception Bay

By using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically for any updates or changes.